Terms & Conditions — Complete Policy for Using the New Palak Platform

These Terms & Conditions New Palak Applies to the platform (newpalak.com) and all its services. "Platform" refers to our website, mobile application, and all associated services.

"User" refers to any individual who has registered on new palak or is using the platform. "Wager" or "Bet" refers to any Sports Betting, casino game, or other gaming activity.

To register on new palak, you must meet the following requirements:

• Must be at least 18 Years must be.
• Only one account may be opened per person, registered under your own name with accurate and valid information.
• Multiple accounts cannot be created by the same person or family members sharing the same device or IP address.
• Verification of the mobile number and email address provided during registration is mandatory.
• New palak reserves the right to immediately close any account if the information provided is found to be false or incomplete.

Sports Betting, Live Casino, slots, and virtual games on New Palak are operated under a strict policy of full transparency.

• Once a bet is confirmed, it cannot be changed or cancelled — unless the cash-out option is available, in which case the bet can be settled at a specified value.
• If a technical error causes an abnormal change in odds, new palak reserves the right to void the affected bet.
• If a match is cancelled, the stake is generally refunded.
• If a selection in an accumulator bet is voided, it is removed and the bet is recalculated using the remaining odds.
• Coordinated betting (arbitrage) across multiple accounts on the same event is strictly prohibited.

Deposits and withdrawals on new palak are easy via bKash, Nagad, and Rocket.

• Minimum Deposit: ৳200. Minimum withdrawal: ৳500।
• There are no fees on deposits. No charges are deducted on withdrawals either.
• The mobile number used for withdrawal must match the registered account number.
• Bonus funds cannot be withdrawn directly — the specified wagering requirements must be met first.
• The maximum daily withdrawal limit is ৳2,00,000. Larger amounts require a separate request.
• If you wish to withdraw using a different method than the one used for your deposit, please contact support.

New Palak offers welcome bonuses, reload bonuses, cashback, and special promotions from time to time.

• Each bonus has its own specific Wagering Requirement Applies — typically 5x to 30x the deposit + bonus amount.
• Only one bonus offer may be active at a time.
• When wagering with bonus funds, a minimum odds of 1.50 or higher generally applies.
• If bonus abuse (e.g., bonus hunting) is detected, the account may be closed.
• Bonus offers are typically valid for 7 to 30 days. Any unused bonus will be forfeited once the validity period expires.
• New Palak reserves the right to modify or cancel any bonus offer without prior notice.

The following activities are strictly prohibited on new palak:

• Creating or operating multiple accounts.
• Using another person's account or allowing someone else to use your account.
• Using software, bots, or scripts to place bets.
• Exploiting odds errors or technical vulnerabilities.
• Money laundering or any other form of illegal financial activity.
• Misleading or deceiving other users.

To prevent fraud and ensure security, new palak may require identity verification (Know Your Customer — KYC) under certain circumstances.

• KYC is mandatory before your first withdrawal or for withdrawals of large amounts (৳50,000+).
• Accepted documents: National ID Card (NID), Passport, or Driving Licence.
• Once documents are submitted, verification is typically completed within 24–72 hours.
• If KYC is refused or the information provided is found to be false, the account may be closed.

New Palak may temporarily or permanently close an account under the following circumstances:

• If clear evidence of a rule violation is found.
• When a security verification is required (temporarily suspended).
• When unusual activity is detected on an account.
• When the user voluntarily requests self-exclusion as part of responsible gaming.

Users are given the opportunity to withdraw any valid balance before an account is closed (except in cases involving violations).

New palak makes every effort to provide a reliable service but is not responsible for the following:

• Interruption to bet processing due to loss of internet connection.
• Delayed transactions due to third-party payment gateway issues.
• If account information is compromised due to the user's own negligence.
• If betting is disrupted during unexpected server maintenance.

If you have a complaint or dispute regarding any matter, please follow the steps below:

• Step 1: Submit a complaint via live chat or at support@newpalak.com.
• Step 2: If the issue is not resolved within 48 hours, please submit a formal complaint form.
• Step 3: Dispute resolution through the licensing authority.

New palak takes every complaint seriously and works toward a fair resolution.

New Palak reserves the right to update these terms and conditions at any time. When changes are made:

• You will be notified at least 7 days in advance to your registered email.
• Notifications will be displayed on the platform.
• Updated terms will take effect from the date they are published on the site.